Nothing contained within these terms and conditions affect your statutory right as a consumer.

By clicking the ‘Accept our terms and conditions’ you agree to these terms and conditions. By completing and submitting the following electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract with T G Norman Timber Ltd.

 Payment and Pricing:

We accept payment by Visa, Delta, Mastercard, and Switch cards. All card transactions are carried out using WorldPay.

WorldPay

We also accept payment by Paypal.

TG Norman Timber Ltd does not have access to your card details for your security.

Security policy

Our Payment Service Provider is WorldPay..

WorldPay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is WorldPay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

WorldPay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

WorldPay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

WorldPay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

WorldPay uses 3D payment validation for you to confirm security details directly with your card provider.

So when buying through our site, you can be sure that you are completely protected.

Pricing:

All prices are plus VAT at a 20% rate on all timbers and at a 5% rate on coal and logs unless otherwise stated and include delivery charges within a 10 mile radius from our yard.

We accept payment in £ Sterling

For deliveries further than 10 miles from our yard we are happy to quote for delivery outside of this range.

We offer a comprehensive discount structure for those ordering large amounts.

Customer Service:

TG Norman Timber Ltd can be contacted during normal working hours (8am – 5pm Monday to Friday and 8am – 1pm Saturday) on 01228 791777 or by email laura@tgnorman.co.uk

Delivery:

All prices displayed include the delivery cost.

We will endeavour to fulfill your order and deliver the goods to you within 3 working days of the placing of your order. If, for some reason, we are unable to deliver the goods to you within this time then we shall contact you and arrange another time for delivery. If another delivery time cannot be agreed upon then we will offer you a full refund.

Cancelling and Returning an Order:

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Complaints:

If you feel that items in your order are unsatisfactory, that we have made a mistake or have any other complaint then please feel free to contact us using one of the methods listed on our contact us page, and we will endeavour to solve the problem.

We will respond to all complaints within one working day, usually the same day. And aim to resolve all complaints within two working days. Any customer details passed to use are kept confidential and you will be kept informed of the complaint process.

Privacy Policy:

The internet is an amazing tool. It has the power to change the way we live, and we’re starting to see that potential today. With only a few mouse-clicks you can follow the news and look up facts, buy goods and services and communicate with others from around the world. It’s important to TG Normans to help our customers retain their privacy when they take advantage of all the internet has to offer.
We believe your business is no one else’s. Your privacy is important to you and to us. So we’ll protect the information you share with us. To protect your privacy TG Norman follows different principles in accordance with worldwide practices for customer’s privacy and data protection.

(i) We won’t sell or give away your mail address, phone number, email address or any other information to anyone.
(ii) We’ll use state of the art security measures to protect your information from unauthorised users.

NOTICE

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order email newsletter or join a limited-access premium site. We use your personal information for four primary purposes.
(i) To make the site easier for you to use by not having to enter information more than once.
(ii) To help you quickly find software, services or information.
(iii) To help us create content most relevant to you
(iv) To alert you to product upgrades, special offers, updated information and other new services from TG Normans.

CONSENT

If you choose not to register or provide personal information, you can still use the website but you will not be able to access areas that require registration.
If you decide to register you will be able to select the kinds of information you want to receive from us by subscribing to various services. If you do not want us to communicate with you about other offers regarding (TG Norman) products, programmes, events or services by email, postal mail or telephone, you may select the option stating that you do not wish to receive marketing from (TG Normans)

T G Norman Timber Ltd welcomes your questions and comments about our website, privacy and any other matter.

T G Norman Timber Ltd  Company Number 1610785 VAT Number 257117071